Eservices outage causes problems for students

District office working to restore system

Originally published Aug. 27, 2012 by SacCityExpress.com

Photo illustration by Matt Matteucci.

Photo illustration by Matt Matteucci.

City College’s PeopleSoft Eservices system went down several times Sunday night and Monday morning, the first day of classes for the fall semester, rendering students unable to access enrollment information, class schedules and the financial aid system, according to Vice President of Instruction Mary Turner.

According to City College Interim Public Information Officer Crystal Lee, the district office has been working on a solution and had hoped to have all services restored as of noon today.

“Until the IT system is fully restored, students may have difficulty using permission numbers,” said Turner in an email sent to everyone on campus around 9:30 a.m. Monday.

The outages have affected many students trying to prepare for their first day of classes.

“I was able to log onto the [SCC] website but when I tried to get onto Eservices it wouldn’t work,” said City College student Sheah Deilami-Nugent.

According to Turner, administrators are urging faculty to delay finalization of class rosters until the second day of classes to accommodate anyone affected by the outages. Lee outlined some alternative options for students who are having issues with the online system.

“If students know what classes they registered for, they can look the classes up in the course schedule and find the room number that way,” said Lee. “We ask students to please be patient. We are doing what we can to get the system back up as soon as possible.”

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About Daniel Wilson

I am a student at California State University Sacramento (Sac State) majoring in journalism, pursuing a Bachelor's degree with a minor in communications. Please visit both www.saccitygamer.com and www.dwilsononline.com for more information.
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